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We’re excited to announce that BPE (Best Practice Engine) 3.1 has been released with features including:


  • Group Portal Roles. Customers can assign portal roles to their user groups. NOTE: You must install the update set FIRST if you want to preserve your current portal groups. Read this blog for more information.
  • Real-Time Messaging. Users now have the flexibility to customize the real-time messages.
  • New Definitions. 29 New definitions have been created across Security, Performance, User Experience, and Maintenance.


It is now available on the ServiceNow store. To learn more, please visit